CPQ Intel: Investigate SAP CPQ Problems Without Rebuilding Them by Hand
CPQ Intel is our operations intelligence tool for SAP CPQ. It brings quote context, logs, audit history, scripts and recent changes into one investigation, then alerts the right people and produces the report.
The Failure Is in SAP CPQ. The Evidence Is Scattered.
CPQ Intel is an operations intelligence tool for SAP CPQ, built and operated by Solvetect. It helps support and operations teams investigate production problems faster by bringing together quote context, logs, audit history, execution paths, scripts and recent changes. It then watches releases, alerts the right people and turns that work into reports.
Today, a failed quote usually starts the same way. Support opens SAP CPQ Admin and searches the logs, then opens the audit trail somewhere else, then tries to work out which script or action ran. The answer ends up in a ticket, and the next similar ticket starts from zero.
CPQ Intel sits on top of SAP CPQ and reads its APIs. It is not a generic log tool and it does not replace SAP CPQ. It is built for one product only, the same one we have worked on for our whole careers.
Where the time goes today
Stored apart
What failed and what the user did live in different SAP CPQ APIs. Matching them by hand is slow and easy to get wrong.
Easy to miss
The useful question is usually which script, action or recent change sits next to the failure, not how many log lines exist.
The story does not stay
Once the ticket closes, the path from quote to script to change is gone. The next person on a similar issue repeats the whole search.
How an investigation works in CPQ Intel
- 01
Start from what you have
A quote number, a user, an area such as pricing or approval, a symptom, or a time window.
- 02
See the evidence together
Logs, user actions and quote context on one timeline.
- 03
Find where it failed
The script, action or standard area the error points to, with the failing line when SAP CPQ provides it.
- 04
Check what changed
Deployments and script changes close to the first occurrence.
- 05
Leave a record
Ownership, status and a report someone outside the tool can read.
CPQ Intel narrows where to look. It does not declare a root cause. It shows facts and correlations, and the person working the case decides what they mean. That keeps the tool honest and keeps your team in charge of the conclusion.
What teams use CPQ Intel for
Investigation
Work a production problem from a quote, a user or a ticket. Quote context, execution path and logs stay attached to the same case, so nobody has to rebuild them later.
Change and release
See what changed before the problem and whether behavior moved after a deployment. Teams use it to watch the window after a release, not only during incidents, which pairs well with how we track every SAP CPQ release and its breaking changes.
Daily triage
See which SAP CPQ areas need attention: pricing, configuration, approval, quote workflow, integrations, documents, access, administration and platform. Each comes with the facts that put it there.
Alerts
Notify the right people when health drops, a serious issue appears, something comes back or volume spikes. Email and webhook. Mute a known issue when it should stay quiet.
Reports
Turn an investigation or a release window into a PDF, Excel or CSV file that someone outside the tool can read and act on.
Built for the people who run SAP CPQ
One place to investigate
Investigate a quote without hopping between log search and audit search. Pairs naturally with our SAP CPQ consulting and support when a case needs a second opinion.
A clear view after go-live
Watch a deployment window and explain what moved, with a report you can send onward instead of a status call.
A repeatable path
Give a customer a repeatable investigation path instead of another spreadsheet, backed by a product we operate rather than a one-off script.
How CPQ Intel connects to SAP CPQ
- Reads SAP CPQ over its APIs: logs, the user-action audit trail and script metadata
- Each customer environment is a separate tenant
- Access is role-based: viewer, operator and admin
- We run the platform, and your SAP CPQ credentials stay with your tenant
- Pilot onboarding is a guided setup with our team, not a self-serve install
Why we built CPQ Intel
SAP CPQ is the only thing we work on. Isidora and Miloš started their careers at CallidusCloud, the team that built the product before SAP acquired it, and they have spent the years since designing, fixing and supporting SAP CPQ tenants. Most production problems we see are not hard to solve once the evidence is in one place. Getting it into one place is the slow part.
CPQ Intel is that groundwork, turned into a product. We onboard every tenant ourselves, and questions about the application come to us, not to SAP. If your SAP CPQ setup needs attention beyond day-to-day investigation, our SAP CPQ health check is the usual starting point.
CPQ Intel Questions We Get Asked
These are the questions SAP CPQ teams ask us most often before a CPQ Intel pilot.
What is CPQ Intel?
CPQ Intel is an operations intelligence tool for SAP CPQ from Solvetect. It brings quote context, logs, the user-action audit trail, scripts and recent changes into one investigation, and adds alerts and reports on top.
Does CPQ Intel replace SAP CPQ?
No. SAP CPQ stays the system of record. CPQ Intel reads SAP CPQ data so support and operations teams can investigate and report.
Does it tell us the root cause?
It assembles the evidence: quote context, the user action, the script or area, and nearby changes. A person decides what that means. The product does not label a single cause.
What do we need to start?
An SAP CPQ environment we can reach, credentials for the SAP CPQ APIs your tenant uses, and a short onboarding with our team.
Is there a free trial or a self-serve signup?
No. CPQ Intel starts with a conversation and a guided pilot, because every SAP CPQ environment is set up differently. The form below is the way to request one.
Who operates CPQ Intel?
Solvetect. Questions about the CPQ Intel application come to us, not to SAP.
Where does the data live?
Data handling is covered in the agreement for each tenant. Every customer environment runs as a separate tenant and SAP CPQ credentials stay with that tenant. Ask us for the current terms.
Recent testimonials from our clients
Isidora and Milos are real CPQ experts in all aspects. They know the all the ins and outs of CPQ and can translate their in-depth technical knowledge to business use cases. They have a good mix of sticking to the standards and being flexible to implement the required system in budget and time.
Isidora and Milos played crucial roles in designing and developing the SAP CPQ sales quote solution for my company. I was very fortunate to benefit from their SAP CPQ skills and knowledge and they brought the added benefit of being outstanding colleagues to collaborate with as people. It was a very productive and enjoyable experience.
What truly stands out about Isidora & Milos, is their ability to navigate the entire development lifecycle: from requirements, designing architectures to building intuitive front-end interfaces. They approached every challenge with a meticulous and innovative mindset, and showed terrific leadership and mentoring of the team.
Isidora is an exceptional professional. During our time working together, she demonstrated deep expertise in even the most obscure aspects of the SAP CPQ product. Her outstanding problem-solving abilities enabled us to resolve highly complex issues with speed & efficiency.
Reliability is the word describing Sovetect’s work. All chalenges thrown at them were met with engineer’s curiosity and professional’s commitment, always resulting with job well done. Any project having them as implementators, no matter the technology or business chalenges, will thrive.
Request a Conversation About CPQ Intel
Tell us which SAP CPQ environments you run and what you want to investigate first. We will reply about a pilot conversation.